Working retail

[kuda]

I have some horrible days doing returns in retail. Every once in awhile I have a guest who makes it better. Today a guest asked me if I had any stories of people just being crazy. Of course I do. During Christmas our store manager said we could not hold anything for any reason. Woman called demanding we hold an item that you use to slip under the door knob to prevent anyone from opening the door. I tried to explain that currently we were not holding anything. We had ten of the item she wanted. She then started screaming at me over the phone. Her son broke into her house so the lock on the door wouldn't lock. She had to pick up a dead dog on the road by her house to take to the vet. She didn't want to have to rush to the store to buy that item. I explained she could place an order online and pick it up or use the service where you place an order and a shopper would bring it to your home for a fee. Nope, we had to hold it for her because she was too busy to do any of those. She was what we call a special snowflake. My guest busted out laughing after hearing that. Made my day.